Terms of Service - CarrierKarma

1. Agreement to Terms and Conditions

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and CarrierKarma ("Company", "we", "us", or "our"), concerning your access to and use of the CarrierKarma.com website (or relevant domain) ("Services"), as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the "Site").

By accessing the Site, you agree to these Terms and Conditions, including our Privacy Policy and any supplemental terms and conditions or documents incorporated by reference. If you do not agree with these Terms and Conditions, you are prohibited from using the Site and must discontinue use immediately.

We reserve the right to modify these Terms and Conditions at any time and for any reason. Changes will be communicated by updating the "Last Updated" date. Your continued use of the Site signifies your acceptance of any updates. It is your responsibility to review these Terms periodically.

2. Ineligible Business Types

Accounts and access to the Site are at our discretion. We do not provide services for the following business types:

Trucking Companies
Dispatch Services
Attorneys and Law Firms
Business Consultants
Authority Services
Compliance Services
Staffing Agencies
Outsourcing Services

Attempts by ineligible businesses to create accounts will result in automatic blocks and permanent inaccessibility. We allow accounts only for entities in the United States or Canada belonging to approved logistics sectors such as brokers, shippers, and factors. Unauthorized use of proxy servers, anonymizing VPNs, or other concealed methods to access the Site will result in account termination.

3. Age Restriction

The Site is intended for users who are at least 18 years old. Persons under 18 are not permitted to use the Site.

4. User Accounts and Responsibilities

To create an account, you must provide accurate and current registration details. Account activation may require manual review and approval based on eligibility criteria.

By creating an account, you agree to:

Keep your account credentials confidential.
Refrain from sharing credentials with anyone outside your organization.
Notify us immediately of any unauthorized access to your account.

Providing inaccurate information or unauthorized sharing may result in account suspension or termination. A verifiable physical address is required (no P.O. boxes or virtual offices).

5. Intellectual Property Rights

All intellectual property rights in the Site and its content are owned by CarrierKarma or its licensors. You are granted a limited, non-exclusive license to access the Site for personal, non-commercial use. Unauthorized copying, distribution, or commercial use of content is strictly prohibited.

6. Contributions and User Content

By posting or sharing content, including reviews, ratings, comments, or other information ("Contributions") on the Site, you grant us a perpetual, royalty-free, worldwide license to use, copy, display, distribute, and modify your Contributions for the purpose of operating and promoting the Site and Services.

Contributions must be truthful, based on your factual experiences, and must not:

Be false, misleading, libelous, defamatory, offensive, or harassing.
Violate privacy rights, intellectual property rights, or any applicable laws.
Contain confidential information of third parties.

We reserve the right, but not the obligation, to review, monitor, or remove Contributions that violate these Terms or are otherwise objectionable, at our sole discretion. We are not responsible for the content or accuracy of any Contributions posted by users.

For more information on how we handle your data, please see our Privacy Policy.

7. Prohibited Activities

You agree not to:

Use automated systems (e.g., bots or scraping tools) to access the Site without authorization.
Circumvent security measures or interfere with the Site's functionality.
Use the Site for illegal or unauthorized purposes.
Share account credentials with ineligible third parties.
Attempting to gain unauthorized access to the Site or user accounts.
Disparaging, tarnishing, or otherwise harming, in our opinion, us and/or the Site.
Uploading or transmitting viruses, Trojan horses, or other malicious material.

Violations may result in immediate account termination.

8. Fees and Payments

Certain features or access levels may require payment of fees (e.g., credits, subscriptions). All applicable fees will be clearly disclosed. You agree to:

Provide accurate payment information.
Authorize recurring payments for subscriptions until cancellation.
Accept that fees are generally non-refundable, except as required by law or explicitly stated otherwise.

9. Cancellations

You may cancel your account or subscription at any time by following the instructions on the Site or contacting us. Cancellations take effect at the end of the current billing period. No refunds are provided for partial periods.

10. Data Accuracy and Limitations

We strive to provide accurate information, including data sourced from the FMCSA. However, we are not responsible for inaccuracies, completeness, or delays caused by third-party data providers. All data and services are provided "AS IS." Users must independently verify information before relying on it.

11. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE'S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING.

12. Limitation of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

13. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms and Conditions; (4) any breach of your representations and warranties set forth in these Terms and Conditions; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims.

14. Dispute Resolution & Governing Law

These Terms and Conditions and your use of the Site are governed by and construed in accordance with the laws of the State of Indiana applicable to agreements made and to be entirely performed within the State of Indiana, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms and Conditions will be brought exclusively in the federal or state courts located in Indiana, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein. (Alternatively, consider an arbitration clause if preferred).

15. Termination

We reserve the right to terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms and Conditions. Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service or contact us.

16. Contact Information

To resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

CarrierKarma
Fort Wayne, IN, 46815
Email: support@carrierkarma.com